Topics Covered / What You’ll Learn

• Understand the difference between hearing and listening
• Learn benefits of active listening
• Learn step-by-step techniques for being a better listener
• Know the importance of focus and concentration for active listening
• My real life examples on active listening
• Learn the techniques to engage all your senses while listening
• Listen to understand not to reply
• Learn to break the response mode
• Learn the role of non verbal communication during active listening
• Understand how to listen without judgments and thinking